Okay. This is a rant.
Telstra are bastards.
I have a long standing dislike of Telstra. In my experiecne they have an extremely aggressive corporate culture in the upper echelons, and a lazy culture in the lower echelons typified by their ‘1980’s government worker’ stereotype, even though they are no longer a government entity.
Today’s outburst comes from my most recent brush with the bastards from Telstra.
All my telecommunications accounts — mobile, home phone, broadband (we don’t have cable TV) are with Optus. However, I wanted to get a new business phone line put into my house. Unfortunately Optus only has a single line into each house, so to get a second line, Optus had to rent another line from Telstra — and this meant that the bastards from Telstra had to be involved. The problems started when I received confirmation that the phone had been connected, but obviously wasn’t — there was no dial tone.
I returned from work today to find a card in my letter box saying that someone — let’s call him Steve because that was what was written on the card — from Telstra had come regarding the line. Firstly, Steve had not phoned in advance to say that he was coming. Secondly, someone WAS home at the time and did not hear any knock at the door. If Steve had approached the door, our dogs would have barked. Obviously Steve did not even enter our property.
This situation only confirms my extremely low opinion of Telstra. This is why I do not have my phone accounts with Telstra and I am disappointed that I am having to deal with them.
The card left in the letter box identified a Telstra phone number to ring (13 2203). However, because no phone number had yet been allocated for the new line, and the connection was through Optus, they were unable to help me.
Another phone call to Optus (Denis was getting to know me now) and Telstra were again set with the task of identifying the fault. Again they called unannounced at the home, and this time no one was there so again they left their calling card.
A third phone call to my friendly guy at Optus and again Telstra were sent out to investigate. This time I made sure that they would call me before coming to test the line. The Telstra guy finally identified that their line had been cut at the property boundry. To make matters worse, their line had been laid along the surface of the ground and had been damaged. It needs replacing and apparently it is my responsibility because any lines on a property are the owner’s responsibility.
Three tries, numerous phone calls and wasted time, and the problem has now been identified, but not yet resolved. Wouldn’t it have been much easier if Steve had knocked on the door the first time around?
As I said, Telstra are bastards.