My wife has finally got around to trading this car in. It is just over six years old and has only done 84,000 km.
She has been looking at a Mercedes Benz. But she is not really a car person and is having difficulty justifying spending $80k on a depreciating asset used to get from point A to point B. It is not that she can’t afford it — it is whether she wants to afford it.
So despite the bad servicing experience, back she went to City Automotive Group to buy a new Subaru Forester (some people just don’t learn, hey?). In fact, she was ready to sign on the line for a brand new Forester immediately. The sales guy was nice, but the manager was so rude and arrogant — at one stage he physically pushed past her, forcibly knocking her shoulder — that she walked out of there in disgust!! And she would have done the deal there and then!!
To make matters worse, when the old car was inspected to work out a trade-in price, it was identified that the head gaskets were leaking … again! That is, the $3,337 service that included fixing the cyclinder head gasket, only temporarily fixed the problem. What is the problem City Automotive Group? Doesn’t spending $3,000-plus get a proper fix?
I look forward to another $3,000 service on a car with a trade in price of only $9,000 … not!
The silly thing is, City Automotive Group is aware of the original blog post — I e-mailed them after they wrote to us enquiring why we were no longer getting the car serviced through them … and I noticed the hits to that page spike for a few days! — but they have not done anything to get us back on side. There has not even been a phone call to amicably discuss the issue. If they had dealt with the issue in a positive manner, these posts on my blog would not even exist!
Mercedes Benz on the other hand has admitted that they do occasionally have expensive servicing issues with their cars, but they work with the owner to fix the problem, ie. they do not leave the car owner holding the can. Mercedes Benz: my wife is coming to buy a brand spanking new car!