On 7 January 2009 I bought a battery charger for $14.40 (+$10 postage) on eBay from AUSSIE_BATTERY INC. I paid for the purchase immediately through PayPal. Aussie Battery states that items are generally shipped out the next business day by Australia Post eParcel, that is, registered post with a tracking number. The tracking number was only sent to me after I chased Aussie Battery for it. I still have not received the item and the tracking number is no longer current.
After several e-mails to Aussie Battery with no forward progress, I escalated this to a PayPal claim on 21 January. It is now 26 February and there is still no result. I have now made a complaint to PayPal about the length of time their process is taking. Me? A serial whinger?
It seems to me that PayPal’s dispute resolution process is firmly in the favour of the seller, not the buyer. Don’t count on getting disputes resolved by PayPal quickly. And certainly NEVER buy from Aussie Battery.
Not good enough Aussie Battery, or PayPal.
Update: I finally received notification that I am getting a refund — on 13 March, nearly two months after the PayPal dispute was opened. PayPal agreed that Aussie Battery failed to deliver — I am not a serial whinger after all! I have not yet seen the money appear in my bank account, but I am presuming it will eventually. PayPal says that it will take up to seven days …
Trouble is, I have chewed up a stack of my time chasing after less than $25. Most people probably wouldn’t bother, which plays straight into the seller’s hands.
A most unsatisfactory buying experience I must say.